{"page":{"id":286,"title":"About Us","handle":"about-us","url":"https://jerseyheaven.com/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-10-02\">2 October 2026</time></p>\n<p>Jerseyheaven is an online store for sports-style jerseys and fan apparel. We focus on the sports fans wear most on game day, from baseball and football to basketball, hockey, soccer, softball and volleyball, and on the everyday pieces that go with them: hoodies, T-shirts, jackets, polos and shorts. Every style we carry is offered in adult sizes from S to 5XL, every order ships from the USA, and shipping is free to the United States, Canada, Australia and New Zealand. This page explains what we sell, how we think about fit and design, how your order is handled, and the promises we make to every customer.</p>\n<section class=\"policy-summary\">\n<h2>Jerseyheaven at a glance</h2>\n<ul>\n<li><strong>What we sell:</strong> sports-style jerseys for seven sports, plus fan apparel for every season.</li>\n<li><strong>Sizes:</strong> S, M, L, XL, 2XL, 3XL, 4XL and 5XL.</li>\n<li><strong>Shipping:</strong> from the USA, free with no minimum to the US, Canada, Australia and New Zealand.</li>\n<li><strong>Returns:</strong> 60 days from delivery on every item, for any reason.</li>\n<li><strong>Refunds:</strong> received on your original payment method within 7 calendar days of approval.</li>\n<li><strong>Support:</strong> real people by email, replying within 1 business day.</li>\n</ul>\n</section>\n<h2>1. Who we are</h2>\n<p>Jerseyheaven is an independent online store based in Fort Branch, Indiana, in the United States. We built the store around a simple idea: wearing your sport should be easy. That means a clear range organised by sport, honest sizing advice for every body from S to 5XL, free shipping without hoops to jump through, and a returns policy long enough that a jersey bought for the start of a season can still be exchanged if it does not fit by the time the weather turns.</p>\n<p>We are a single-brand store. There are no third-party sellers on our site, which means the products, the policies and the support all come from one place. When you contact us, you are talking to the people responsible for your order, not a marketplace intermediary.</p>\n<h2>2. What we sell</h2>\n<p>Our range is organised the way fans shop: by sport first, then by the pieces that complete an outfit.</p>\n<h3>2.1 Jerseys for seven sports</h3>\n<ul>\n<li><a href=\"/product-category/baseball-jerseys/\">Baseball jerseys</a>: button-front and pullover styles for the ballpark, the backyard or a summer league.</li>\n<li><a href=\"/product-category/football-jerseys/\">Football jerseys</a>: roomy game-day cuts that layer over a hoodie for cold evenings.</li>\n<li><a href=\"/product-category/basketball-jerseys/\">Basketball jerseys</a>: sleeveless, light tops for pick-up games and the gym.</li>\n<li><a href=\"/product-category/hockey-jerseys/\">Hockey jerseys</a>: the warmest, roomiest jerseys in a fan&#8217;s wardrobe.</li>\n<li><a href=\"/product-category/soccer-jerseys/\">Soccer jerseys</a>: light, breathable kit-style tops with a closer fit.</li>\n<li><a href=\"/product-category/softball-jerseys/\">Softball jerseys</a>: styles for league nights and weekend tournaments.</li>\n<li><a href=\"/product-category/volleyball-jerseys/\">Volleyball jerseys</a>: active tops cut to move with you at the net.</li>\n</ul>\n<h3>2.2 Fan apparel</h3>\n<p>Not every day calls for a full jersey. Our <a href=\"/product-category/fan-apparel/\">Fan Apparel</a> collection covers hoodies, T-shirts, jackets, polos and shorts: the pieces supporters wear to work, school, the tailgate and the couch. Many customers pair a jersey with a hoodie or tee in the same order so they are covered for both warm and cold game days.</p>\n<h2>3. Our approach to design</h2>\n<p>Our jerseys are sports-style apparel designed by or for Jerseyheaven. They take the classic shapes and details of each sport, such as a baseball placket, a roomy hockey body or a sleeveless basketball cut, and give fans a way to wear the look of the game. They are not official merchandise of any professional or college team, league or player, and we do not use other organisations&#8217; names, logos or crests. Where a product offers personalisation, it is for your own name, nickname, club or number, not for recreating someone else&#8217;s brand. You can read more in our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a>.</p>\n<p>We think this matters for fans as much as it does for rights holders. It means the jersey you buy is exactly what it says it is, priced as what it is, and that you can wear it to a rec-league game, a backyard barbecue or a watch party without pretending it is something else.</p>\n<h2>4. Sizes for every fan</h2>\n<p>Fans come in every shape, and so should jerseys. Every style we carry is offered in our full adult size run, from S through 5XL, with the available sizes listed on each product page. Extended sizes are part of the core range, not an afterthought, so big-and-tall fans can shop the same styles as everyone else without paying extra for shipping.</p>\n<p>Because each sport has its own cut, the same label can fit differently on a football jersey and a soccer jersey. Our <a href=\"/size-guide/\">Size Guide</a> explains how to measure a top you already like, how fit changes from sport to sport and how to choose between two sizes. If you are still unsure, send us your measurements and we will recommend a size for the specific product you are looking at.</p>\n<h2>5. How your order is handled</h2>\n<p>Our products ship from stock in the USA. Once your payment is confirmed, your order is checked against what you ordered, packed and handed to the carrier within 1–3 business days. You receive a tracking number by email as soon as the parcel ships. Carrier transit is estimated at 3–7 business days, so most orders arrive within 4–10 business days of being placed.</p>\n<p>Orders to Canada, Australia and New Zealand travel the same way, and the destination country may charge import duties or taxes on arrival. We explain this upfront in our <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> policy so there are no surprises at the door.</p>\n<h2>6. Our customer promise</h2>\n<table class=\"policy-table\">\n<caption>What every Jerseyheaven order includes</caption>\n<thead>\n<tr>\n<th scope=\"col\">Promise</th>\n<th scope=\"col\">What it means for you</th>\n<th scope=\"col\">Where to read more</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Free shipping</td>\n<td>No minimum, no coupon, to the US, Canada, Australia and New Zealand</td>\n<td><a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a></td>\n</tr>\n<tr>\n<td>60-day returns</td>\n<td>Return or exchange any item within 60 days of delivery, for any reason</td>\n<td><a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a></td>\n</tr>\n<tr>\n<td>Fast refunds</td>\n<td>Approved refunds received within 7 calendar days</td>\n<td><a href=\"/refund-policy/\">Refund Policy</a></td>\n</tr>\n<tr>\n<td>Free size exchanges out</td>\n<td>We ship your replacement size to you at no cost</td>\n<td><a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a></td>\n</tr>\n<tr>\n<td>24-hour change window</td>\n<td>Change or cancel free within 24 hours if the order has not shipped</td>\n<td><a href=\"/cancel-change-order/\">Cancel or Change an Order</a></td>\n</tr>\n<tr>\n<td>Lost or damaged parcels covered</td>\n<td>Replaced or refunded in full</td>\n<td><a href=\"/refund-policy/\">Refund Policy</a></td>\n</tr>\n<tr>\n<td>Real support</td>\n<td>Email replies within 1 business day</td>\n<td><a href=\"/contact-us/\">Contact Us</a></td>\n</tr>\n</tbody>\n</table>\n<h2>7. Quality and checking your order</h2>\n<p>Every product page tells you what you are buying: the style, the sizes available and the details that apply to that item, such as fabric, decoration and care instructions. We want what arrives at your door to match that description. Before an order leaves us, the items and sizes are checked against the order so the right jersey goes into the right parcel.</p>\n<p>If something is not right when it arrives, such as a fault, damage in transit or the wrong size, we fix it at no cost to you. In most cases you do not even need to send the item back; a few clear photos are enough for us to send a replacement or a full refund.</p>\n<h2>8. Who we serve</h2>\n<p>We ship to fans in the United States, Canada, Australia and New Zealand. Our customers include rec-league players who need a full set for the season, parents organising matching tops for a family watch party, supporters who collect jerseys from every sport they follow, and people who simply like the look of a classic baseball or hockey jersey as everyday wear. Whatever brings you here, the same promises apply.</p>\n<h2>9. Ordering for a team or a group</h2>\n<p>Group orders are some of our favourites. If you are buying for a squad or a club, our advice is simple: send everyone the Size Guide, collect measurements before ordering, place one order to one organiser&#8217;s address, and double-check any personalised names and numbers. If a couple of sizes are off when the parcel arrives, each item keeps its own 60-day exchange window. Email us before you order if you have a deadline, and we will tell you honestly whether the timing looks realistic.</p>\n<h2>10. Picking a style for the occasion</h2>\n<ul>\n<li><strong>Hot afternoon at the ballpark:</strong> a baseball or softball jersey worn open over a tee keeps you cool.</li>\n<li><strong>Cold evening game:</strong> a hockey or football jersey layered over a hoodie, with a jacket on top if needed.</li>\n<li><strong>Pick-up game or gym session:</strong> a basketball or volleyball top that moves with you.</li>\n<li><strong>Five-a-side night:</strong> a lightweight soccer jersey and a pair of shorts.</li>\n<li><strong>Office or casual Friday:</strong> a fan polo or T-shirt that shows your colours without a full jersey.</li>\n</ul>\n<h2>11. Buying a jersey as a gift</h2>\n<p>Jerseys make great gifts, but sizing someone else is tricky. If you can, borrow a top they wear often and measure it using our Size Guide. If not, choose the size they usually buy and remember that roomy styles such as hockey and football jerseys are more forgiving than closer-fitting soccer or volleyball tops. Gift recipients can exchange the size within 60 days of delivery, and any refund goes back to the person who paid. If timing matters, order roughly 10 business days before the date, plus a few extra days for Canada, Australia and New Zealand.</p>\n<h2>12. Help us grow the range</h2>\n<p>Our range starts with seven sports and the fan apparel that goes with them. If there is a sport you follow that we do not cover yet, a style you would like to see in extended sizes, or a colourway you keep looking for, tell us. Suggestions from fans are one of the main ways we decide what to add next, and every message is read.</p>\n<h2>13. Caring for your jersey</h2>\n<p>A jersey looks its best for longest when it is treated kindly. Turn it inside out, wash it in cool water with similar colours, skip fabric softener on performance fabrics and hang it to dry or tumble on low. Avoid ironing directly over numbers or lettering. Always check the care label first, because it is specific to that garment.</p>\n<h2>14. What we will never do</h2>\n<p>We believe trust is earned by what a store does not do as much as by what it does. We will never post fake reviews or invented customer counts, show &#8220;only 2 left&#8221; messages that are not real, display payment logos for methods we do not accept, or ask for your card details by email or message. We do not sell your personal information. Our <a href=\"/privacy-policy/\">Privacy Policy</a> explains exactly how we handle the information you share with us.</p>\n<h2>15. Get in touch</h2>\n<p>Whether you have a sizing question before you buy, need help with an order or just want to suggest a sport we should cover next, we would love to hear from you. Email <a href=\"mailto:support@jerseyheaven.com\">support@jerseyheaven.com</a> or <a href=\"/submit-ticket/\">open a support ticket</a> and we will reply within 1 business day. Our business address is Jerseyheaven, 801 E Locust St, Fort Branch, IN 47648-1217, United States. Ready to look around? <a href=\"/shop/\">Browse the full range</a> or start with our <a href=\"/faqs/\">FAQs</a>.</p>\n","visible_characters":10128,"meta_description":null,"parent":null,"published_at":"2026-10-02T11:49:14+00:00","updated_at":"2026-10-02T11:49:14+00:00"}}