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\nThis Refund Policy is about your money: when Jerseyheaven owes you a refund, how much you get back, where it goes and how quickly it arrives. The practical steps for sending an item back are on our Returns & Exchanges Policy page. The short version is simple. Every product can be returned within 60 days of delivery, and once we approve a refund it reaches your original payment method within 7 calendar days.
\nWe talk about refunds being “received within 7 calendar days of approval”, so it is worth being precise about the moment of approval. A refund is approved at one of these points, depending on your situation:
\nWe process the refund on the same business day as approval and email you a confirmation with the amount. From that email, the money reaches your original payment method within 7 calendar days. Calendar days include weekends, so this is a real, countable promise rather than a vague “allow time for processing”.
\nExamples: a seam that splits on first wear, lettering that peels after a gentle cold wash, a jersey in a clearly different colour from the product photos, or a hoodie with a broken zip. Send us your order number, photos that show the problem and a photo of the size label or packaging. You receive a full refund of the item price and of any shipping charge you paid, or a free replacement if you prefer. Usually you keep or recycle the faulty item.
\nIf you ordered a 2XL baseball jersey and a 2XL basketball top arrived, or the size label reads M when you chose L, send a photo of what you received. We ship the correct item free of charge or refund you in full, including shipping. When we need the wrong item back, the prepaid label is on us.
\nIf tracking has not moved for 7 business days, or the parcel has not arrived 7 business days after the latest estimated delivery date, tell us. We investigate with the carrier. When the carrier confirms the loss, or nothing is found within 5 business days, you choose between a full refund including shipping and a free replacement.
\nReturn any unworn, unwashed item within 60 days of delivery and you receive a refund of the item price. You pay the postage to send it back to us. Because our standard shipping is free to the United States, Canada, Australia and New Zealand, there is normally no original shipping charge to deduct; if you paid for any optional shipping service, that charge is not refunded on a change-of-mind return.
\nWhen we confirm your cancellation before the parcel leaves us (see Cancel or Change an Order), you get back everything you paid, including any shipping charge and taxes.
\nOccasionally we have to cancel an order, for example if a size sells out before we can pack it, a price was shown incorrectly or a payment cannot be verified. We email you straight away and refund the full amount, received within 7 calendar days.
\n| Situation | \nItem price | \nShipping charge paid | \nReturn postage | \nTypical evidence | \n
|---|---|---|---|---|
| Damaged, defective or not as described | \nRefunded in full | \nRefunded | \nFree (prepaid label or reimbursed) | \nPhotos of item, fault and label | \n
| Wrong product or wrong size sent | \nRefunded in full | \nRefunded | \nFree (prepaid label or reimbursed) | \nPhoto of item received and size label | \n
| Lost parcel | \nRefunded in full | \nRefunded | \nNot applicable | \nOrder number and address | \n
| Changed your mind or wrong fit | \nRefunded in full | \nOptional services not refunded | \nPaid by you | \nItem returned unworn | \n
| Cancelled before shipping | \nRefunded in full | \nRefunded | \nNot applicable | \nOur cancellation confirmation | \n
| Cancelled by us | \nRefunded in full | \nRefunded | \nNot applicable | \nOur email to you | \n
Here is how a standard change-of-mind return plays out, so you can plan around it. Your own timeline depends mostly on how long your return parcel spends in the post.
\n| Step | \nWho acts | \nHow long it takes | \n
|---|---|---|
| You email us to start the return | \nYou | \nAny time within 60 days of delivery | \n
| We send the return authorization and address | \nJerseyheaven | \nWithin 1 business day | \n
| You post the item with tracking | \nYou | \nWithin 14 days of approval | \n
| Parcel travels back to us | \nCarrier | \nDepends on the postal service you choose | \n
| We inspect the item and approve the refund | \nJerseyheaven | \nWithin 2 business days of arrival | \n
| Refund reaches your payment method | \nJerseyheaven and your bank | \nWithin 7 calendar days of approval | \n
For damaged, wrong and lost items, the middle steps usually disappear: once we approve your photos or the carrier investigation ends, the refund is processed that day.
\nWhen you exchange for the same product in another size, there is normally no price difference and no money changes hands. If you swap for a different product, we compare the two prices. When the new item costs less, we refund the difference to your original payment method within 7 calendar days of approving the exchange. When it costs more, we email you a secure way to pay the difference before we ship, and we never charge anything without your agreement first.
\nIf you see the same order charged twice, or a charge you do not recognise from Jerseyheaven, email us with the date, the amount and the last four digits of the card or the account you paid with. Never send a full card number. Often what looks like a second charge is a temporary authorization hold that your bank releases on its own within a few days. When it is a genuine duplicate, we refund it within 7 calendar days of confirming it, and we explain what happened.
\nFor a gift, the refund goes to the person who paid. If the recipient would rather keep the value without involving the buyer, we can issue store credit to the recipient once the original purchaser agrees by email.
\nFor a group order, such as eight jerseys bought for a rec-league team, you can return some items and keep the rest. We refund only the returned items, using the price each one was sold at in your order. If a discount applied to the whole order, the refund for each item reflects its share of that discount, and our confirmation email shows the calculation so you can check it.
\nA partial refund is rare. It only happens when a change-of-mind return comes back worn, washed, damaged after delivery or missing a part of a set, and only after we have emailed you the amount and the reason with photos. You can refuse a partial refund; in that case we send the item back to you at our cost and you keep it. Faulty, wrong and lost items are always refunded in full.
\nMost refunds show up well inside 7 calendar days. If yours has not appeared by then, first check the account or card you paid with, including pending transactions, because some banks show refunds as a credit on the next statement rather than straight away. Then email us. We send you the refund transaction reference so your bank can trace it, and we keep following up with the payment provider until the refund is in your account.
\nIf something looks wrong with a charge, please contact us before you open a dispute with your bank. We can usually fix a problem the same day, while bank disputes often take weeks. Contacting us does not affect your rights with your bank or payment provider, and you can still open a dispute at any time. If you have already opened one, let us know so we do not refund the same amount twice.
\nYes. Start a return within 60 days of delivery, post the unworn jersey back and, once it passes inspection, the refund for the jersey reaches your card within 7 calendar days. If you would rather have the next size down, an exchange is often quicker.
\nCheck whether your order shipped in two parcels with separate tracking numbers. If one parcel is missing past our 7-business-day trigger, we investigate and then refund or replace the missing shirts in full.
\nIf the order had not shipped, you receive a full refund including taxes, within 7 calendar days of our cancellation email.
\nEmail support@jerseyheaven.com or submit a ticket with your order number, and we reply within 1 business day. Related pages: Returns & Exchanges, Shipping & Delivery and Payment Methods.
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