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\nSizing a jersey online is not always a sure thing. A hockey cut that looks generous in photos can feel huge in person, and a soccer top can sit closer than you expected. That is why every item from Jerseyheaven can be returned or exchanged within 60 days of delivery, for any reason. This page covers the practical side: what you can send back, how to start, how to pack it, who pays return shipping and what happens when your parcel reaches us. How and when money is returned is covered separately in our Refund Policy.
\nThe clock starts on the delivery date recorded by the carrier, not on the day you ordered. You have 60 calendar days from that date to contact us and ask for a return or exchange. You do not need to have the item back with us by day 60; you only need to start the request within that time. Once we approve it, you have 14 days to put the parcel in the post.
\nGifts work the same way. If someone bought you a jersey and it does not fit, the 60-day window runs from the day it was delivered to you or to the person who bought it, whichever the tracking shows. Gift recipients can request an exchange directly; refunds for gifts go to the person who paid, as explained in our refund policy.
\nWhat we ask depends on why you are sending it back.
\nIf a product offers personalisation, such as a name or number you typed in at checkout, it is still covered by the 60-day window. When we have produced the details exactly as you entered them and you change your mind, it is treated as a change-of-mind return. When we made an error in your text, it is treated as our mistake and return shipping is free.
\nPlease do not post anything back without contacting us first. A parcel that arrives without an authorization takes much longer to match to your order, which delays your exchange or refund.
\nFold the jersey with any printed or embroidered numbers on the inside, the same way it arrived. If you still have the original mailer or poly bag, reuse it; if not, any clean, sealed bag or small box is fine. Avoid tape directly on the garment. Put the note with your order number inside, seal the parcel well and attach the label so the barcode is flat and readable. Returning several items? Pack them together in one parcel where possible so they are inspected at the same time.
\n| Reason for return | \nSending the item back | \nShipping the replacement to you | \n
|---|---|---|
| Damaged, defective or not as described | \nFree (prepaid label or reimbursement) | \nFree | \n
| Wrong item or wrong size sent by us | \nFree (prepaid label or reimbursement) | \nFree | \n
| Size exchange, your choice | \nPaid by you | \nFree | \n
| Change of mind, refund | \nPaid by you | \nNot applicable | \n
When we reimburse return postage, we refund a reasonable tracked shipping cost; please keep your postage receipt and send us a photo of it. We never charge a restocking fee, whatever the reason for your return.
\nThe most common exchange we handle is a size swap: an L that should have been an XL, or a 3XL that feels too roomy once you try it without a hoodie underneath. Tell us the size you want when you start the request. We check availability straight away and, if the new size is in stock, we reserve it for you while your return is on its way.
\nYou can also exchange for a different style of the same product. If you would prefer a completely different product, we treat it as a return plus a new order, and we refund or charge only the difference in price. If the replacement you want is not available, we suggest an alternative or process a full refund instead.
\nExchange items ship within 1–3 business days after your return arrives. For damaged or wrong items we usually do not wait for the return at all: once we have your photos, we send the replacement right away.
\nTell us within 60 days of delivery and include photos. In most of these cases you will not need to send anything back: we send a free replacement or arrange a full refund including any shipping charge. If we do need to see the item, for example to check a production fault, we send you a prepaid label so it costs you nothing.
\nWe inspect returned items within 2 business days of arrival and email you the result. For an exchange, the replacement is packed and shipped with its own tracking number. For a refund, we approve it on the day of inspection and the money reaches your original payment method within 7 calendar days of approval. If something about the return does not meet the conditions above, we explain why and offer to send the item back to you rather than keeping it.
\nOnly send back the two jerseys that do not fit. Tell us the sizes you need and we will exchange just those; the rest of the order is unaffected.
\nIf the parcel was late compared with our delivery estimate, let us know. You can return it within 60 days as a normal return, and if a delay was on our side we will look at covering the return postage.
\nThat counts as defective. Send us a photo of the print and the care label. We will replace the item or refund it, and you do not pay return shipping.
\nSome customers order both sizes, keep the one that fits and return the other unworn. That is allowed under the 60-day window. Remember that return postage for the size you send back is yours to cover, so it is often cheaper to measure a favourite top first using our size guide and order once.
\nLarger sizes are cut longer as well as wider. If the length is the problem rather than the chest, tell us when you start the exchange. We will tell you what the next size down offers before you send anything back, so you only exchange once.
\nCustomers outside the United States follow the same steps and have the same 60-day window. When you post a return from abroad, mark the customs form as “returned goods” and describe the contents simply, for example “returned polyester jersey, original purchase”. Declaring the parcel correctly helps it pass through customs without charges on our side, which keeps your refund or exchange moving.
\nFor change-of-mind returns, international postage can cost more than a domestic return, so compare a tracked service at your local post office before you commit. When the return is our fault, we send a prepaid label where one is available for your country, or reimburse a reasonable tracked postage cost when it is not. Import duties or taxes you paid when the original parcel arrived are set by your country’s customs service; we cannot refund those ourselves, but many countries let you reclaim them when goods are returned, so keep your customs paperwork.
\nWe want this list to be short, and it is. We cannot accept a change-of-mind return that has clearly been worn to play or washed, or that comes back damaged after it reached you. We also cannot accept items that were not bought from Jerseyheaven. If we receive something we cannot accept, we contact you before deciding anything and offer to send it back to you. We never simply keep an item or quietly refuse a refund.
\nIf your order has not left us, you do not need to make a return at all. Visit Cancel or Change an Order to change the size or cancel within 24 hours of ordering. It is the fastest way to fix a sizing mistake you spot straight after checkout.
\nEmail support@jerseyheaven.com and we will reply within 1 business day. Before ordering a replacement size, our Size Guide can help you measure a jersey you already own. You can also read our FAQs or the Shipping & Delivery policy for delivery times on exchange items.
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