Last updated:
\nThis Shipping & Delivery Policy is the game plan for getting your jerseys and fan apparel from Jerseyheaven to your door. It explains where we ship, what shipping costs, how long each stage takes, how tracking works and what we do if a parcel is late, lost or damaged. It applies to every order placed on https://jerseyheaven.com. If something here does not answer your question, email support@jerseyheaven.com and a member of our team will reply within 1 business day.
\nOnce your payment is confirmed, we check every item against your order, fold and pack it, and hand the parcel to the carrier within 1–3 business days. Our business days are Monday to Friday, not counting public holidays in the United States. An order placed late on a Friday, over a weekend or on a holiday starts processing on the next business day.
\nDuring our busiest weeks, for example around the start of a new season or the end-of-year holidays, processing can take up to two extra business days. If that happens we post a short notice on the site, and if your own order is affected we email you directly so you are never left guessing.
\nYou receive two emails along the way: an order confirmation as soon as you check out, and a shipping confirmation with your tracking number when the parcel leaves us. If you do not see either message within a few minutes of the event, check your spam or promotions folder first, then contact us and we will resend it.
\nShipping is free to every country we serve. There is no minimum order value, no code to enter and no surcharge for larger sizes such as 4XL or 5XL. The shipping option for your address is shown at checkout before you pay, so you always see the final total first.
\n| Shipping method | \nDestination | \nCost | \nTransit time | \nEstimated total delivery time | \n
|---|---|---|---|---|
| Free Shipping | \nUnited States | \n$0 | \n3–7 business days | \n4–10 business days | \n
| Free Shipping | \nCanada | \n$0 | \n3–7 business days | \n4–10 business days | \n
| Free Shipping | \nAustralia | \n$0 | \n3–7 business days | \n4–10 business days | \n
| Free Shipping | \nNew Zealand | \n$0 | \n3–7 business days | \n4–10 business days | \n
There is no order minimum and no coupon required for free shipping. The total delivery estimate is the 1–3 business days we need to prepare your order plus the carrier’s transit time. Transit times are carrier estimates rather than guaranteed dates; remote and rural addresses, severe weather and customs checks on international parcels can add time. If your parcel runs well past the estimate, we step in as described in section 8.
\nMany of our customers order with a date in mind: an opening game, a watch party, a league final or a birthday. To give yourself the best chance, count back roughly 10 business days from the date you need the parcel and order before then. For addresses in Canada, Australia and New Zealand, leave a few extra days in case your parcel is held for a customs check.
\nIf you are cutting it close, email us before you order and tell us the date. We cannot promise a delivery day that the carrier controls, but we will tell you honestly whether the timing looks realistic, and we will make sure your order is packed at the start of our processing window rather than the end.
\nWe currently deliver to the United States, Canada, Australia and New Zealand. Orders ship from the USA. We deliver to residential and business addresses in those countries. If you enter an address outside our delivery area, checkout will not offer a shipping method and the order cannot be placed. If you live somewhere else and would like to buy from us, contact us anyway: we keep a list of requests and use it when we review new destinations.
\nSome addresses, such as P.O. boxes, military mail and parcel lockers, depend on what the carrier accepts for that address. If you need delivery to one of these, email us before you order and we will check whether it is possible for your location.
\nWhen your order ships, the shipping confirmation email includes a tracking number and a link to the carrier’s tracking page. The first scan can take 24 to 48 hours to appear after the label is created, so a “label created” or “no information yet” status on the first day is normal. You can also look up your order on our Order Tracking page with your order number and the email address you used at checkout.
\nInternational parcels may change hands between carriers once they leave the United States. When that happens the tracking number can stay the same or a local tracking reference may be added. If the status stops updating at a border or hand-over point, give it two or three business days before worrying; customs processing often pauses scans.
\nPlease check your name, street address, apartment or unit number, city, state or province and ZIP or postal code before you place the order. A missing unit number is the most common reason a parcel comes back to us. If you notice a mistake after ordering, email us straight away with your order number and the correct address. Within 24 hours of placing the order, and as long as it has not shipped, we update the address free of charge; see Cancel or Change an Order.
\nOnce the parcel is with the carrier we can ask for a redirect, but the carrier decides whether that is possible. If a parcel is returned to us because of an incorrect or incomplete address, we reship it as soon as you confirm the right details. If the error was ours, the reshipment is on us.
\nBuying for a whole rec-league team or a family watch party is common, and items in one order usually ship together in a single parcel. Occasionally we split an order into more than one parcel, for example when a larger order needs two boxes. You never pay extra for a split shipment, and you receive a tracking number for each parcel. If you need everything delivered to different addresses, please place a separate order for each address.
\nIf your tracking has not updated for 7 business days, or the parcel has not arrived 7 business days after the latest estimated delivery date, contact us with your order number. We open an investigation with the carrier on your behalf; you do not have to deal with them yourself. If the carrier confirms the parcel is lost, or the investigation is not resolved within 5 business days, we send a free replacement or give you a full refund including any shipping charge, whichever you prefer. Refunds reach your original payment method within 7 calendar days of approval, as described in our Refund Policy.
\nIf tracking shows “delivered” but you cannot find the parcel, check around doors, porches and side entrances, ask neighbours or building reception, and look for a carrier notice card. Then contact us within 60 days of the delivery date and we will work with you and the carrier to resolve it.
\nIf the parcel or anything inside arrives damaged, keep the packaging and take photos of the outer packaging, the shipping label and the damaged item, for example a torn seam or a scuffed print. Send them to support@jerseyheaven.com within 60 days of delivery. We send a replacement or a full refund at no cost to you, and in most cases you do not need to send the damaged item back. Our Returns & Exchanges Policy explains the details.
\nAll prices are shown in US dollars. Orders delivered outside the United States, which means orders to Canada, Australia and New Zealand, may be charged import duties, taxes or customs fees by the destination country. These charges are set by the destination country, are not included in our prices or shipping costs, and are paid by the recipient when the parcel arrives or before it is released. If you refuse to pay them and the parcel is returned to us, we refund the price of the items once the parcel reaches us. For orders delivered within the United States, any sales tax that applies is calculated and shown at checkout before you pay.
\nJerseys and fan apparel travel folded in protective mailers or boxes, sized to the order. Printed and embroidered details are folded inward to protect them. When your parcel arrives, open it carefully with scissors rather than a blade so nothing inside is cut, and check that every item and size matches your order confirmation. If anything is missing, tell us within 60 days of delivery; it may simply be travelling in a second parcel with its own tracking number.
\nCarriers slow down at the same times every year: the weeks before the end-of-year holidays, long public-holiday weekends in each destination country and periods of severe weather. During those times a parcel can sit at a sorting hub for a day or two without a new scan. That does not mean it is lost. Our 7-business-day rule in section 8 still applies, and we start counting from the last tracking update rather than from the day you ordered.
\nWhen a widespread disruption affects deliveries, such as a major storm or a carrier network outage, we post an update on the site and pause any promises about dates until the carrier confirms it is moving normally again. You can always email us for the latest status of your own parcel; we check the carrier’s records before we reply so you get a real answer rather than a generic one.
\nOur support team can help with anything to do with delivery. Email support@jerseyheaven.com, visit the Help Center or submit a ticket, and include your order number so we can find your parcel quickly. We reply within 1 business day. You may also find answers in our FAQs.
\n","visible_characters":10441,"meta_description":null,"parent":null,"published_at":"2026-10-02T11:49:14+00:00","updated_at":"2026-10-02T11:49:14+00:00"}}