Contact Us
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Questions about a jersey, a size, a delivery or a return? The Jerseyheaven support team is here to help, and the quickest way to reach us is by email. This page explains how to contact us, what to include so we can solve things on the first reply, which page answers which question, and how we handle your messages. Whatever you need, we reply within 1 business day.
Contact details at a glance
- Email: support@jerseyheaven.com
- Response time: within 1 business day, Monday to Friday, excluding US public holidays.
- Support tickets by topic: Submit a Ticket.
- Business: Jerseyheaven, 801 E Locust St, Fort Branch, IN 47648-1217, United States.
- Online store: https://jerseyheaven.com, shipping to the US, Canada, Australia and New Zealand.
1. The fastest way to reach us
Email support@jerseyheaven.com, or use our Submit a Ticket page, which opens an email with the right subject line for your topic so it reaches the right queue straight away. Both routes go to the same team and are answered within 1 business day. We handle support in writing because it gives you a record of everything we agree, such as an exchange size or a refund amount, and lets you attach photos when something is wrong.
We do not take orders, payments or card details by email. To buy, please use the website checkout, where the available payment options are shown before you pay.
2. What to include in your message
The more complete your first message, the faster we can help. Please include:
- Your order number, from the order confirmation email, if your question is about an order you have placed.
- The name and email address you used at checkout, especially if you are writing from a different email address.
- The product and size, for example “volleyball jersey, size L”, or a link to the product page.
- What happened and what you would like: an exchange to a different size, a refund, a corrected address, help choosing a size.
- Photos if anything arrived damaged, faulty or wrong: the whole item, a close-up of the issue and the size label or shipping label.
Please never include your full card number, security code or any password in an email. We will never ask for them.
3. Which page answers which question
Many questions are answered instantly by our help pages. Use this table to find the right one, or simply email us and we will point you there.
| Your question | Best page | Key facts |
|---|---|---|
| Where is my order? | Order Tracking | Dispatch in 1–3 business days; tracking emailed on shipping |
| How long does delivery take and what does it cost? | Shipping & Delivery | Free to US, CA, AU, NZ; transit estimated at 3–7 business days |
| Can I change or cancel my order? | Cancel or Change an Order | Free within 24 hours if not shipped |
| How do I return or exchange an item? | Returns & Exchanges | 60 days from delivery, any reason |
| When will I get my refund? | Refund Policy | Received within 7 calendar days of approval |
| Which size should I order? | Size Guide | Sizes S to 5XL; measure a top you like |
| How can I pay? | Payment Methods | Options shown at checkout; prices in USD |
| Quick answers on anything else | FAQs and Help Center | Grouped by orders, shipping, returns, sizing, payments and account |
| Privacy or data request | Privacy Policy | Access, correction or deletion on request |
| Copyright or trademark concern | DMCA and Intellectual Property Policy | Acknowledged within 1 business day |
4. Our response times
We answer every message within 1 business day. Business days are Monday to Friday, excluding US public holidays, so an email sent on Saturday is answered by the end of Monday. During major sales and the weeks before the end-of-year holidays we receive more messages, but our reply target stays the same. When a problem needs input from a carrier, for example a parcel investigation, we reply within 1 business day to confirm what we are doing and then update you as soon as we hear back.
If you have not received a reply within 1 business day, check your spam, junk and promotions folders and add support@jerseyheaven.com to your contacts. Then reply to your original message with “Follow-up” in the subject line so the history stays together.
5. Help before you buy
You do not need an order number to contact us. We are happy to help you choose between two sizes, explain how a hockey jersey fits compared with a soccer jersey, or confirm whether we deliver to your address. For sizing advice, send the product link, your height, how you want the item to fit, and the chest width (armpit to armpit) and length of a top you already like. We will recommend a size from S to 5XL based on that product’s details.
If you are organising a group order, such as jerseys for a rec-league team or a family watch party, tell us how many items you need and when you need them. We can tell you whether the timing looks realistic for delivery and how to collect everyone’s sizes so the order goes smoothly.
6. Help after you buy
For anything to do with an existing order, include your order number. Common requests and what we need:
- Change or cancel: order number and the exact change. Free within 24 hours of ordering if the order has not shipped.
- Size exchange: order number, item and the new size. Available within 60 days of delivery; we ship the new size free.
- Damaged, defective or wrong item: order number and photos. We replace or refund at no cost to you.
- Delivery problem: order number and a screenshot of the tracking page if possible. If tracking has not moved for 7 business days, we open an investigation with the carrier for you.
- Refund question: order number. Approved refunds are received within 7 calendar days.
7. Business information
Jerseyheaven is an online store. Our business address is:
Jerseyheaven
801 E Locust St
Fort Branch, IN 47648-1217
United States
This address is for written correspondence. It is not a retail store, and we cannot accept walk-in visits, collections or returns delivered in person. Please do not post a return to this address unless our team has sent you a return authorization with instructions; returns sent without authorization take much longer to process.
8. Messages about privacy, copyright or trademarks
To request access to, correction of or deletion of your personal information, email us from the address linked to your order or account and say which right you want to use; our Privacy Policy explains the process. Copyright notices should follow our DMCA page, with the subject “Copyright notice”. Trademark, design or publicity concerns should follow our Intellectual Property Policy, with the subject “IP concern”. Using these subject lines makes sure your message reaches the right review.
9. Protect yourself from impersonation
We only contact customers from addresses ending in @jerseyheaven.com, and only about orders you placed or messages you sent us. We will never ask you to pay through a link in a text or private social media message, ask for your card number or password, or ask you to move a conversation to a personal messaging app to complete a payment. If you receive a suspicious message that uses our name, do not click any link; forward it to support@jerseyheaven.com so we can check it and warn other customers.
10. Social media
We do not currently run customer support through social media accounts. For help with an order, please email us so we can verify your details and keep your information private. If we launch official social profiles, we will link to them from this page so you can be sure they are genuine.
11. Feedback
We want shopping with Jerseyheaven to be easy, from choosing a size to unboxing a jersey before a big game. If something could be better, a sport you wish we covered, a size you could not find, a page that confused you, tell us. Every message is read, and feedback from fans helps decide what we work on next.
12. Writing to us from Canada, Australia or New Zealand
Customers outside the United States reach us in exactly the same way, by email or ticket, and receive the same 1-business-day reply. Our team works on US business days, so a message sent during your morning in Sydney or Auckland may arrive while it is still the previous evening in the United States and be answered on our next business day. Writing in plain English is ideal, but if English is not your first language, write the way that is easiest for you and we will do our best to understand and reply clearly. If your question is about customs, include the carrier’s message or a screenshot of the tracking page showing the customs status; it helps us give you accurate guidance on duties, release and timing.
13. Group, club and repeat orders
Planning to outfit a rec-league squad, a supporters’ club or a family reunion? Email us before you order with the products you are considering, the number of people and the date you need everything. We will explain how to gather sizes from the whole group, how to place one order that ships to a single organiser, and what to do if a few sizes need exchanging later. Every item in a group order keeps the same 60-day return and exchange window, and the person who placed the order is our contact for changes and refunds.
14. How we handle your messages
Your emails and tickets are read only by the people who handle customer support and orders. We use what you send us to answer your question, process your request and keep a record of what we agreed, and we keep support conversations only as long as they are useful, as described in our privacy policy. Photos you send about a damaged item are used to assess your claim and may be shared with the carrier when the claim concerns transit damage.
15. Accessibility
If you have difficulty using any part of our website, for example reading a page with a screen reader or completing checkout with a keyboard, please email us and describe the problem and the device or assistive technology you use. We will help you complete your order by another route where possible and use your feedback to improve the site. You can also ask us to read out product details, sizing guidance or policy terms in an email reply in plain text if that is easier for you than a web page.