FAQs

Choose a product, select your size from S to 5XL and any other options the product offers, then add it to your cart. When you are ready, go to the cart, check the sizes and quantities, and continue to checkout. Enter your shipping address and contact details, choose one of the payment options shown, and confirm. You receive an order confirmation email straight away.

No. You can check out as a guest. An account is optional and lets you save addresses and see your order history under My account. Either way, you receive the same confirmation and shipping emails.

Yes, free of charge within 24 hours of placing it, as long as it has not shipped. Email us with your order number and what you want to change, such as a size, an item or the address. After 24 hours we still try to help until the parcel leaves us, but cannot guarantee it. Full details are on Cancel or Change an Order.

One order ships to one address. If teammates need parcels at different addresses, please place a separate order for each address. If you want everything delivered together to one organiser, one order is the simplest option, and you can exchange individual sizes later within 60 days of delivery.

Check your spam and promotions folders first. If it is not there, email us with the name and email address you used at checkout. Please do not place the order again, because that could create a duplicate order and charge.

Count back about 10 business days from the date you need it and order before then, adding a few extra days for Canada, Australia and New Zealand. If timing is tight, email us before ordering; we will tell you honestly whether the date looks realistic, although the carrier controls the final delivery day.

We ship from the USA to the United States, Canada, Australia and New Zealand. Checkout does not offer shipping to other countries. See Shipping & Delivery.

Shipping is free to all four countries we serve, with no minimum order value and no coupon needed. There is no extra charge for larger sizes.

We prepare and dispatch orders within 1–3 business days. Carrier transit is estimated at 3–7 business days, so most orders arrive within 4–10 business days of being placed. These are estimates, not guaranteed dates, and international parcels can take a little longer if they are held at customs.

Yes. We email your tracking number as soon as your parcel ships. You can also check status on our Order Tracking page with your order number and checkout email. The first scan may take 24 to 48 hours to appear.

Possibly. Orders delivered outside the United States may be charged import duties, taxes or fees by the destination country. Those charges are not included in our prices and are paid by the recipient on arrival.

Not necessarily; parcels often pause at hubs and borders. If tracking has not moved for 7 business days, or the parcel has not arrived 7 business days after the latest estimate, contact us. We investigate with the carrier and, if the parcel is confirmed lost or not found within 5 business days, send a replacement or a full refund.

Usually everything ships together. Occasionally a larger order is split into two parcels. You never pay extra for that, and each parcel gets its own tracking number in your shipping email.

It depends on what the carrier accepts for your address. Email us before ordering and we will check whether delivery to that P.O. box, military address or locker is possible.

You can return or exchange any item within 60 days of delivery, for any reason. Change-of-mind returns should be unworn and unwashed; trying an item on at home is fine. There is never a restocking fee. See Returns & Exchanges.

Email us within 60 days of delivery with your order number and the size you need. We reserve the new size if it is available and send instructions. You pay to send the original item back, and we ship the new size to you free.

If an item is damaged, defective, wrong or not as described, return shipping is free. For change-of-mind returns and size exchanges, you pay the postage to send the item back.

Once we approve your refund, it is received on your original payment method within 7 calendar days. Approval happens when your return passes inspection (within 2 business days of arrival), when we accept a photo claim, when a lost parcel is confirmed or when we confirm a cancellation. See Refund Policy.

Email us within 60 days of delivery with your order number and photos of the item, the damage and the shipping label. We send a free replacement or a full refund, and in most cases you do not need to send the damaged item back.

Yes, within 60 days of delivery like any other item. If we made a mistake in your text, return shipping is free. If the item matches what you entered and you change your mind, it is treated as a change-of-mind return.

Yes. Gift recipients can request a size exchange within 60 days of delivery. Refunds for gifts go to the person who paid, unless they agree to store credit for the recipient.

Yes, with the same 60-day window. Mark the customs form as “returned goods” so the parcel passes customs smoothly. If the return is because of our mistake, we provide a prepaid label where available or reimburse reasonable tracked postage.

Our range is offered in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Each product page shows which sizes are available for that item.

The most reliable way is to measure a top you already like, chest width from armpit to armpit and body length from shoulder to hem, and compare it with the product page. Our Size Guide explains the method and how fit differs between sports.

They are cut roomy by design so they can be worn over layers. Many fans keep their usual size to wear over a hoodie, or choose one size down for a neater everyday fit. Soccer and volleyball styles sit closer to the body.

No. Our jerseys are sports-style apparel designed by or for Jerseyheaven. Unless a product page clearly says otherwise, they are not affiliated with or endorsed by any team, league or player. See our Intellectual Property Policy.

Follow the care label. In general, turn it inside out, wash in cool water with similar colours, skip fabric softener on performance fabrics and hang to dry or tumble on low. Do not iron directly over numbers or lettering.

Our range is offered in adult sizes from S to 5XL. If a style is ever available in other sizes, its product page will show it clearly.

Only where the product page offers a personalisation field. If it does, check the spelling carefully because we produce it exactly as entered, and do not use team names, league marks or a famous player’s name.

The payment options available for your order are shown at checkout before you pay. We only accept the options listed there, and never ask for payment by email, phone or private message. See Payment Methods.

All prices are in US dollars. If your card is in another currency, your bank converts the amount and may charge a fee.

Your payment is taken when you place the order. If any part of the order is cancelled, the refund for that part is received within 7 calendar days.

Yes. The site uses encrypted HTTPS, and payments are processed by the payment provider shown at checkout. We never see or store your full card number.

From time to time we may run promotions. Any active public code is applied in the coupon field at checkout and works only as its terms describe. Codes cannot be exchanged for cash or applied to orders that have already been placed.

Your order confirmation email lists every item, size, price, discount, tax and the total charged, and works as your receipt. If you need it resent, email us with the order number.

Go to My account and use the “Lost your password?” link. We email you a secure link to set a new password. We will never ask for your password by email.

No. We use your information to process orders and support you, and share it only with the providers needed to run the store, such as the payment provider and carriers. See our Privacy Policy.

Email support@jerseyheaven.com or use our Submit a Ticket page. Include your order number if you have one. We reply within 1 business day.

Yes. Email us from the address linked to your account and we will delete it, keeping only the order records that tax and accounting law requires us to retain.