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Terms of Service

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These Terms of Service (“Terms”) are the rules for using https://jerseyheaven.com and for buying from Jerseyheaven, 801 E Locust St, Fort Branch, IN 47648-1217, United States (“Jerseyheaven”, “we”, “us”). By browsing the site, creating an account or placing an order, you agree to these Terms and to the policies they refer to, including our Shipping & Delivery, Returns & Exchanges, Refund Policy and Privacy Policy. We have tried to write them in plain language. Nothing in these Terms takes away rights you have under consumer protection laws that cannot be waived where you live.

Key points

  • Prices are in US dollars, and the total, including any shipping charge and tax, is shown before you pay.
  • Shipping is free, with no minimum, to the United States, Canada, Australia and New Zealand; we do not ship elsewhere.
  • Every product can be returned within 60 days of delivery, and approved refunds reach your original payment method within 7 calendar days.
  • You can cancel or change an order free of charge within 24 hours, as long as it has not shipped.
  • Our site content and branding belong to us; personalisation you request must not infringe anyone else’s rights.
  • Questions about these Terms go to support@jerseyheaven.com.

1. Who can use the site and buy from us

You may use the site to browse and buy products for your own personal use, or for a group you organise, such as a recreational team, a club or a family. To place an order you must be old enough to enter a binding contract where you live, or have the permission and supervision of a parent or guardian who accepts these Terms on your behalf. Our products are made in adult sizes, from S to 5XL.

You may not buy products from us in order to resell them commercially without our written agreement. We may decline orders that appear to be placed for resale, for example very large quantities of the same item shipped to many different addresses.

2. Your account

You can check out as a guest or create an account. If you create an account, you agree to give accurate information, to keep your login details confidential and to tell us straight away if you think someone else has used your account. You are responsible for activity under your account unless it happened because of our failure to keep the site secure. You can ask us to close your account at any time; we keep the order records the law requires, as described in our privacy policy.

We may suspend or close an account that is used to break these Terms, for example to place fraudulent orders, abuse promotions or harass our team. Where possible we will tell you why first and give you a chance to respond.

3. Products, photos and descriptions

We sell sports-style jerseys and fan apparel. We describe and photograph each product as accurately as we can, including its style, colours, decoration, fabric and the sizes available. Screens display colour differently, so a shade can look slightly different in person. Some images may be product previews or illustrations of how a design is laid out rather than photographs of the exact item you will receive; where that is the case, the product page says so. If an item you receive is materially different from its description, it is covered by our Refund Policy: you can return it free of charge for a full refund or a replacement.

Our jerseys are sports-style apparel designed by or for Jerseyheaven. Unless a product page clearly states otherwise, they are not official merchandise of, and are not endorsed by, any professional team, league, school or player. Product names that mention a sport, such as “baseball jersey” or “hockey jersey”, describe the style of the garment only.

4. Sizing

Size information is provided on each product page and in our Size Guide. Different sports use different cuts: a hockey or football jersey is usually much roomier than a soccer or volleyball top in the same labelled size. Please read the guidance before you order, and measure a garment you already own if you are unsure. If the fit is not right, you can exchange or return the item within 60 days of delivery under our Returns & Exchanges Policy.

5. Personalised products

Some products may let you add text such as a name or number. If you use this option, you are responsible for checking the spelling, spacing and characters before you place the order, because we produce personalised details exactly as entered. You must only submit text you have the right to use. You agree not to request personalisation that:

  • uses a registered trademark, team or league name, logo, slogan or the name or likeness of a professional athlete or celebrity without permission;
  • is offensive, hateful, harassing, sexually explicit or threatening;
  • infringes copyright or any other person’s rights;
  • is unlawful in the place where it will be delivered.

We may refuse or cancel any personalised order that we reasonably believe breaks these rules, and we refund it in full if we do. Personalised items are still covered by our 60-day returns; if we made a mistake in your text, return shipping is free, and if the item matches what you entered, it is treated as a change-of-mind return.

6. Prices and availability

Prices are shown in US dollars and may change at any time before you place an order. The price that applies is the one shown in your cart when you check out. Our items ship from stock, and we try to keep availability accurate, but occasionally a size sells out between your order and our packing. If that happens, we contact you and offer an alternative size or style, or cancel that item and refund it in full, received within 7 calendar days.

Despite our efforts, a product may occasionally be listed at a clearly incorrect price because of a technical or human error. If we discover an obvious pricing error after you order, we will contact you before shipping and give you the choice to continue at the correct price or cancel for a full refund. We will not ship an order at a price that is different from the one you agreed to without your consent.

7. Placing an order and when the contract is formed

When you place an order, you are offering to buy the items in your cart at the prices shown. We send an order confirmation email as soon as you check out; that email confirms we received your order and your payment, and a contract is formed at that point. We may still refuse or cancel an order in limited situations: if we suspect fraud or unauthorised use of a payment method, if we cannot verify the payment, if the delivery address is outside the countries we ship to or cannot be delivered to, if the order breaks these Terms, or if an item has an obvious pricing error as described above. If we cancel, we refund any payment in full.

8. Payment

You agree to pay the total shown at checkout using one of the payment options displayed there, as described on our Payment Methods page. Your payment is taken when you place your order. Payments are processed by the payment provider shown at checkout; we do not store full card numbers. You confirm that you are authorised to use the payment method you choose. If a payment is reversed or disputed after delivery, we may contact you to resolve it and may suspend further orders from the account until it is settled.

9. Shipping, title and risk

We ship from the USA to the United States, Canada, Australia and New Zealand, free of charge and without a minimum, within the processing and transit times described in our Shipping & Delivery policy. Delivery dates are estimates, not guarantees. Ownership of the products passes to you when we receive full payment. Risk of loss or damage stays with us until the parcel is delivered to the address you gave us, which is why lost and damaged parcels are replaced or refunded under our shipping and refund policies.

For deliveries outside the United States, you are the importer of record and are responsible for any import duties, taxes or customs fees charged by the destination country. These are not included in our prices.

10. Returns, refunds, exchanges and cancellations

You can return any product within 60 days of delivery under our Returns & Exchanges Policy. Approved refunds reach your original payment method within 7 calendar days of approval under our Refund Policy. You can cancel or change an order free of charge within 24 hours of placing it, as long as it has not shipped, as described in Cancel or Change an Order. These policies form part of these Terms. If anything in those policies is more generous to you than these Terms, the more generous rule applies.

11. Group and team orders

Many customers buy jerseys for a whole squad, a supporters’ group or a family event. When one person places an order for others, that person is our customer for the whole order: they agree to these Terms, pay for the order and are the person we deal with for changes, returns and refunds. Please collect everyone’s sizes and any personalisation details before checkout, check them carefully, and share our Size Guide with the group so each person can measure first. Individual members of the group can still contact us about an item they received, but refunds are sent to the person who paid unless that person tells us otherwise in writing.

12. Normal wear and product care

Sports apparel is made to be worn and washed, and our policies treat genuine faults generously. A fault is something wrong with the product itself, such as a seam that opens under normal use, lettering that lifts after washing according to the care label, or a zip that fails. Normal wear is the gradual change that comes from use, such as softening fabric, minor pilling on fleece after many washes or fading after long periods in strong sun. Damage caused by washing at high temperatures against the care label, ironing directly over printed areas, accidents or alterations is not a product fault. If you are unsure which applies, send us a photo; we look at each case fairly and will always explain our decision.

13. Communications and electronic records

By placing an order or creating an account, you agree that we can communicate with you electronically, mainly by email, about your orders, your account and these Terms. Order confirmations, shipping notices and our replies to your messages count as written communications. Please keep your email address up to date and add support@jerseyheaven.com to your contacts so our messages do not end up in spam. We will only send marketing emails if you have agreed to receive them or the law allows it, and you can unsubscribe at any time without affecting order emails.

14. Discount codes, promotions and store credit

From time to time we may offer discount codes or promotions. Each code or promotion applies only as described in its own terms, for example to certain products, for a limited time or above a stated order value. Codes cannot be exchanged for cash, cannot be applied to orders already placed, and usually cannot be combined with other offers unless the terms say so. We may end or change a promotion at any time, but a change never affects an order you have already placed. If a code is used in a way that breaks its terms, such as creating multiple accounts to reuse a one-per-customer code, we may cancel the affected order and refund it.

Store credit issued by us, for example instead of a refund at your request, has no cash value except where the law requires it, can be used on future orders on jerseyheaven.com and does not expire.

15. Reviews, photos and other content you send us

If the site offers reviews, or if you send us photos, comments or other content, the content must be honest, lawful and your own, and it must not include anyone else’s personal information without their permission. By submitting content for publication, you give us a non-exclusive, royalty-free, worldwide licence to display, reproduce and adapt it on the site and in our marketing, with credit where reasonable. We do not edit reviews to change their meaning and we never publish fake reviews. We may decline or remove content that is misleading, offensive, unrelated to the product, or that infringes someone’s rights. Photos you send to support about an order are used only to handle that request, as described in our privacy policy, and are not published.

16. Intellectual property

The site and its content, including the Jerseyheaven name and logo, our original designs, product photographs and illustrations, product descriptions, guides, page layouts and code, belong to Jerseyheaven or our licensors and are protected by copyright, trademark and other intellectual property laws. You may view and share links to our pages for personal, non-commercial use. You may not copy, scrape, republish, sell or create derivative products from our content without written permission. See our Intellectual Property Policy for what is allowed, and our DMCA page for how to report content you believe infringes your copyright.

17. Acceptable use of the site

You agree not to misuse the site. In particular, you must not:

  • attempt to gain unauthorised access to the site, other customers’ accounts or our systems, or test the site for vulnerabilities without our written permission;
  • use bots, scrapers or other automated tools to copy content, place orders or overload the site, other than normal search engine crawling;
  • interfere with the site’s operation, introduce malware or attempt to bypass security features;
  • place orders using payment details you are not authorised to use, or provide false information to obtain products or refunds;
  • harass, threaten or abuse our team or other customers;
  • use the site for any unlawful purpose.

We may block access, cancel orders or close accounts that break these rules, and we may report unlawful activity to the appropriate authorities.

18. Third-party services and links

The site uses third-party services, such as payment providers and shipping carriers, and may link to third-party websites, such as a carrier’s tracking page. Those services have their own terms and privacy policies, which apply when you use them. We are not responsible for the content or practices of third-party websites, although we choose our service providers carefully and will help you if a provider causes a problem with your order.

19. Availability of the site

We work to keep the site available and accurate, but we cannot promise that it will always be uninterrupted, error-free or free of harmful components. We may update, suspend or withdraw parts of the site, for example for maintenance or security, without notice. If a technical problem affects an order you have already placed, we will contact you and put it right.

20. Our responsibility to you

We are responsible for supplying products that match their description, are of satisfactory quality and are fit for their normal purpose, and for delivering them as described in our policies. If we fail to do that, your remedies include the replacements and refunds set out in our returns, refund and shipping policies, and any additional remedies consumer law gives you.

To the extent the law allows, we are not liable for losses that were not reasonably foreseeable when the contract was formed, for business losses (our products are sold for personal use), or for delays or failures caused by events outside our reasonable control as described in section 19. Our total liability for any order is limited to the amount you paid for that order. These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation, and they do not affect your statutory rights as a consumer.

21. Your responsibility to us

If you break these Terms in a way that causes us loss, for example by submitting personalisation that infringes a third party’s trademark, or by placing a fraudulent order, you agree to compensate us for the reasonable losses that result, to the extent the law allows. This does not apply to losses caused by our own breach or negligence.

22. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, pandemics, strikes, carrier or customs disruption, power or internet outages, or government action. If such an event affects your order, we will tell you as soon as possible, take reasonable steps to limit the delay and, if the delay is significant, let you cancel affected items for a full refund.

23. Governing law and resolving problems

These Terms are governed by the laws that apply where Jerseyheaven is established, without limiting any mandatory consumer protection law of the country or state where you live, which continues to protect you. If you have a problem with an order, please contact us first at support@jerseyheaven.com. Most issues are solved quickly by email, and we reply within 1 business day. If we cannot resolve a dispute together, you may bring a claim in the courts that have jurisdiction under the applicable law, and you can also use any consumer dispute or complaint service available where you live.

24. General terms

  • Whole agreement: these Terms and the policies they refer to are the whole agreement between you and us about your use of the site and your orders.
  • Severability: if a court decides that part of these Terms is invalid or unenforceable, the rest stays in force.
  • No waiver: if we do not enforce a right straight away, we can still enforce it later.
  • Transfer: we may transfer our rights and obligations under these Terms to another business, for example if the store is sold, and we will tell you if that happens; your rights under these Terms will not be reduced. You may not transfer your rights without our consent, except that a gift recipient may use the returns process described in our policies.
  • Notices: we may send you notices about your order by email to the address you gave at checkout. You can send notices to us by email or by post to the address at the top of this page.

25. Changes to these Terms

We may update these Terms from time to time, for example when we add new services or when the law changes. The version published when you place an order is the one that applies to that order, and the “Last updated” date at the top shows when the Terms last changed. If we make a significant change that affects existing accounts, we will tell you by email or with a notice on the site.

26. Contact us

Questions about these Terms? Email support@jerseyheaven.com, write to Jerseyheaven, 801 E Locust St, Fort Branch, IN 47648-1217, United States, or visit Contact Us. You may also find quick answers in our FAQs and Help Center.